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West Warwick police line goes automated |
West Warwick Police line goes automated
HANNAH PIECUCH
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WEST WARWICK—Starting next week, calls to the main West Warwick Police Station phone line will be greeted by an automated operator, says Chief. Col. Paul Villa.
A lot of departments are doing this now in the state, Villa said, and it’s a good way of cutting down routine phone traffic. Callers to the main number, 821-4323, will now have a variety of automated options instead of going directly to the dispatch.
“9-11 is still 9-11,” Villa said, “And if there is an emergency call [to the main line] you’re prompted right away to press 0 and you go right to dispatch.”
Without the automated system, dispatch spends a lot of time fielding calls that don’t relate to them in any way, Villa said. |
